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ARTICLE 1 – CONTRACTUAL NATURE OF THE STANDARD TERMS AND CONDITIONS
By placing an order on this website the purchaser expressly accepts these standard terms and conditions which shall, alone, govern the online sale between the vendor and the purchaser.
ARTICLE 2 – PRODUCTS
The products presented on our website are shown as accurately as possible. However, it is possible that the images displayed be no more than approximations of the actual item. We cannot be held responsible for the inaccuracy of the images contained on our website and ask customers to carefully read the description of each product for the actual characteristics and/or contact us by email: [email protected] for further information.
We reserve the right to add new products to our range, to discontinue some or all of the products sold or displayed on the website, to change the manner in which they are presented or to cease trading in them altogether.
ARTICLE 3 - PRICES
Our prices are quoted in Euros and include taxes and charges but exclude shipping, the details of which are given in Article 5.
In principle our prices are fixed, although we may need to amend them to reflect changes to the VAT rate or to factor in new duties that come into force prior to the delivery date.
ARTICLE 5 – DELIVERY TERMS AND CHARGES
Product shipments shall only be dispatched once payment for the relevant order has been received in full, and then will be fulfilled as far as available stocks allow. The following means of payment are accepted: credit card and debit card.
ARTICLE 5 – TERMS AND DELIVERY COSTS
Goods shall be expedited to the delivery address provided by the customer.
We process orders to be ready for dispatch within seven working days of receipt of the customer's payment, subject to availability.
Delivery charges vary with package weight and include packaging, handling and the costs associated with parcel shipments.
Customers shall bear responsibility for the receipt of the delivery of the product by ensuring someone is in attendance to receive it at the delivery address stated on the order. The price paid remains definitively acquired by the vendor in the event that the purchaser fails to meet their obligations regarding the receipt of the goods.
ARTICLE 6 – COMPLAINTS PROCEDURE
Customers must check the package upon receipt. If the customer should observe damages and express reservations regarding the products, the customer must state this clearly and accurately on the delivery slip with the carrier or inform us of their reservations by registered post or email within seven days of receipt of the package.
ARTICLE 7 – CANCELLATION RIGHT
The customer has 14 days in which they can withdraw from their contract without having to state a reason.
To exercise this cancellation right the customer shall notify us of their decision to withdraw from the contract by email sent to [email protected] or by sending us the cancellation form provided on our website at https://www.guardiansoflegends.com/pages/retractation. The customer must quote the reference number of the order they wish to cancel in their notification. Refunds shall be paid into the account whose number is quoted in the customer's cancellation form.
The customer must send us the product in sealed packaging no later than 14 days after having communicated to us his decision to retract. Failing that, the return of goods will be refused. The costs of referral are fully borne by the customer.
Should an order be cancelled, we shall refund the cost of the goods and shipping into the account stated on the cancellation form within 14 days of the return of the goods, provided they are in perfect condition (but not the return shipping cost).
ARTICLE 8 – CONSUMER GOODS WARRANTIES
In the case of sales to consumers, we shall remain liable for all defects that render the goods non-compliant with the contract on the date of delivery of the goods and those that appear during the following two years.
No defect shall be deemed to exist if the consumer was aware of it or could not reasonably have been unaware of it at the time of signature of the contract or if the non-compliance of the goods is attributable to the consumer.
It has been agreed that the consumer shall inform us of any non-compliance in writing within no more than two months of detection of the defect. The consumer's rights shall be lost if this obligation is not respected.
ARTICLE 9 – ACT OF GOD
We bear no liability for non-performance of any obligation incumbent upon us that is due to an act of God, including fire, hail, natural disasters, strikes, demonstrations and general scarcities of supplies or of means of carriage.
ARTICLE 10 – RETENTION OF OWNERSHIP
The products sold shall remain our property until they have been paid in full.
ARTICLE 11 – DATA PROTECTION
We shall process the customers' personal data solely to implement the contract or to answer their questions and we shall keep this data at least until the contract has been fully implemented. Suitable technical and organisational security measures have been implemented to avoid the destruction, loss, manipulation and alteration of data, in particular. Customers may exercise their right to access and modify their personal data, along with the rights of limitation and deletion as set forth in the GDPR. They may, furthermore, object to their personal data being used for direct marketing purposes.
These rights can be exercised at no charge by sending a simple request to N-Zone, [email protected]. The email by which the request is made must include a scan of your identity card.
Visiting N-Zone's websites may result in cookies being installed on your computer. They facilitate your visit. You can refuse the installation of cookies on your computer but doing so may prevent you from accessing certain services otherwise available on N-Zone's websites.
ARTICLE 12 – APPLICABLE LAW
Barring any overriding mandatory legal rules that apply to consumer contracts, the present agreements shall be governed by Belgian law.
ARTICLE 13 – COMPETENT JURISDICTION
Without prejudicing the overriding mandatory legal rules that apply to consumer contracts, any litigation that arises from the present agreement, whether directly or indirectly, shall come under the exclusive jurisdiction of the courts in the judicial district of Liège, the Liège division (JP1), Belgium.